Refund Policy

1. Strict No-Refund Policy

All purchases made on GroupToolz are final and non-refundable. By completing a purchase, you acknowledge and agree that you have reviewed the membership plan, tool availability, and platform features before making your payment.

2. Sole Exception — Eligible Refund Scenario

A refund may only be considered if all of the following conditions are met:

1. The tool in question is marked as "Stable" on our platform at the time of the issue.
2. The tool has been non-functional for 3 or more consecutive days.
3. Our support team has been notified and is unable to resolve the issue within that period.
4. The refund request is raised within 7 days of the original purchase date.

Refund requests that do not meet all four conditions above will not be entertained.

3. How Refunds Are Processed

If a refund is approved, it will be processed through the original payment gateway used at the time of purchase (Razorpay for INR, Stripe for USD). Please note the following:

• Refund credits are issued as per the payment gateway's processing timeline.
• It may take 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
• GroupToolz is not responsible for any delays caused by the payment gateway or your financial institution.

4. Situations Where Refunds Will NOT Be Provided

To be clear, refunds will not be issued under the following circumstances:

• You simply changed your mind or no longer wish to use the service.
• Your account was banned or suspended due to a violation of our Terms of Service.
• You did not use the service during your membership period.
• A tool's daily usage limit has been exhausted — you must wait until the limit refreshes.
• A tool marked as "Unstable" or "Down" is temporarily unavailable — these statuses indicate known issues.
• The refund request is made after 7 days from the date of purchase.
• Issues caused by your own device, browser, network, VPN, or proxy usage.

5. How to Request a Refund

If you believe you meet the eligibility criteria outlined in Section 2, you may submit a refund request by contacting our support team:

Please include the following details in your request:

• Your registered email address and username.
• Name of the tool that is non-functional.
• Date when the issue was first noticed.
• Any screenshots or evidence of the issue.
• Previous support ticket or chat reference (if any).

6. No Auto-Renewal, No Cancellation Needed

GroupToolz does not charge recurring or auto-renewal fees. All transactions are initiated manually by the user. Your membership expires automatically at the end of the purchased period, so there is no need to cancel your subscription.

7. Changes to This Policy

GroupToolz reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our platform after changes are posted constitutes acceptance of the revised policy.

8. Contact Us

For any questions or concerns regarding this Refund Policy, please reach out to us: